Refund policy

Return & Refund Policy

For ShopRoketa

At ShopRoketa we take pride in offering high-quality vehicles and powersports products. Due to the nature of our inventory, please review this policy carefully before completing your purchase.

ALL VEHICLE SALES ARE FINAL

All motor vehicles, powersports vehicles, ATVs, dirt bikes, scooters, go-karts, golf carts, UTVs, and electric vehicles sold by ShopRoketa are FINAL SALE.

Once an order is placed and/or shipped, no returns, refunds, or exchanges will be accepted.

This policy applies to:

Gas-powered vehicles
Electric vehicles & e-bikes
Youth & adult powersports units
Crated and assembled units
In-store pickup and shipped orders

NO RETURNS OR REFUNDS ON VEHICLES

We do not accept returns or issue refunds for:

Buyer’s remorse
Change of mind
Incorrect product selection
Failure to read product descriptions or specifications
Cosmetic imperfections disclosed prior to purchase
Shipping delays caused by freight carriers
Assembly or setup preferences
I just made a mistake

Manufacturer Warranty Coverage

Although sales are final, most vehicles are covered by a manufacturer’s limited warranty.

If your vehicle experiences a mechanical defect covered under warranty:

Warranty claims must be submitted directly through the manufacturer
ShopRoketa can assist with warranty contact information
Labor, diagnostics, and transportation costs are not guaranteed unless specified by the manufacturer

Warranty coverage does not include:

Normal wear and tear
Improper assembly
Lack of maintenance
Abuse, misuse, or accidents
Modifications or aftermarket parts

Shipping Damage Policy

All shipments are insured while in transit.

IMPORTANT:

Inspect your delivery before signing for it
Any visible damage must be noted on the freight bill at time of delivery
Take clear photos immediately

Failure to note damage at delivery may void your ability to file a freight claim.

Shipping damage claims must be reported to us within 24 hours of delivery.

Assembly Responsibility

Most vehicles ship 60–90% assembled and require final assembly.

Professional assembly & PDI (Pre-Delivery Inspection) is strongly recommended
ShopRoketa is not responsible for issues caused by improper assembly
Improper assembly may void manufacturer warranties

Order Cancellations

Orders cannot be canceled once processing or shipping has begun
Any cancellation request before shipment is not guaranteed and may be subject to restocking or processing fees